Terms and Conditions

GENERAL TERMS AND CONDITIONS

1. Booking and Cancellation of  tickets can be done online


2. Change of seat number and date of journey can be done without any additional charges by sending email to hptdc@hptdc.in


3. Tickets can be booked upto 2 hours prior to bus scheduled departure of the bus.


4. The arrival and departure of the bus will depend upon the condition of roads, weather and the natural calamity.


5. Travelling without ticket is offence.


6. Passenger is himself responsible for his luggage.


7. Tickets are generated only after completion of transaction. HPTDC will not be responsible for any incomplete transaction.


8. Passengers failing to produce a ticket are liable to pay the Standard Fare and claims for refunds in such cases will not be entertained.


9. Customers Tickets are not transferable and do not confer any priority upon the holder over passengers.


10. HPTDC has full rights to change Bus fares/ cancellation rules any time depending on the Rules and Regulations.


11. Children below the age of 4 years are allowed free without separate seat.








CANCELLATION OF TICKET(S)  :



• Partial Cancellation for the seats booked online can be done online.


• No refund will be made for cancellations within 12 hours of departure time of the bus.


• An amount of 50% of fare will be deducted in case the cancellation of tickets is upto 12-24 hours to the departure of bus.


• An amount of 25% of fare will be deducted in case the cancellation of tickets is more than 24 hours to the departure of bus.


• In case of failure of Air Conditioner in AC Premium Coach, the difference of fare of AC & Non AC will be reimbursed to the party.

Our Communication Policy

At our company, we are committed to keeping you informed about our services, offers, and upcoming promotions that may be of interest to you. As part of our Communication Policy, we may process your information to contact you via email, telephone, SMS, or other methods of communication.

 

By booking a ticket on our website or app, you agree to override your NDNC registration and authorize us and our representatives to contact you through call, RCS, WhatsApp, SMS, or email.

 

We value your privacy and understand the importance of keeping your personal information confidential. Therefore, we assure you that any information shared with us will be kept on a confidential basis and will only be shared with third parties for evaluating and processing the ticket related information to provide you relevant information on services, offers, and any upcoming promotions that may be of interest to you.

 

If you have any questions or concerns about our Communication Policy, please feel free to contact us. We reserve the right to change some or all of the above contents of our communication policy from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.